Lotok: Omnichannel Retail Automation with a Loyalty Program
Lotok: Omnichannel Retail Automation with a Loyalty Program
Overview
For a chain of over 90 convenience stores, we developed an omnichannel retail management system and a loyalty program. The solution included a customer-facing mobile app with express and scheduled delivery options, as well as in-store pickup. The loyalty program was fully integrated with the retail chain's POS systems.
For a chain of over 90 convenience stores, we developed an omnichannel retail management system and a loyalty program. The solution included a customer-facing mobile app with express and scheduled delivery options, as well as in-store pickup. The loyalty program was fully integrated with the retail chain's POS systems.
What We Did
Designed a financial model for launching omnichannel retail and a loyalty program.
Designed a financial model for launching omnichannel retail and a loyalty program.
Developed a mobile app enabling delivery and in-store pickup options.
Developed a mobile app enabling delivery and in-store pickup options.
Integrated the loyalty program into the app, including discounts and bonus points, synced with the chain’s POS software.
Integrated the loyalty program into the app, including discounts and bonus points, synced with the chain’s POS software.
Automated order assembly, delivery, and in-store pickup workflows.
Automated order assembly, delivery, and in-store pickup workflows.
Built modules for content management, POS management, and accounting.
Built modules for content management, POS management, and accounting.
Integrated a CXP platform and communication tools.
Integrated a CXP platform and communication tools.
Results
Piloted the solution in select stores, activating all communication and personalization channels.
Piloted the solution in select stores, activating all communication and personalization channels.
Launched delivery services and the loyalty program across two channels.
Launched delivery services and the loyalty program across two channels.
Incorporated historical loyalty program data.
Incorporated historical loyalty program data.
Initiated scaling across the entire store network.
Initiated scaling across the entire store network.
Ask a demo or project estimation
We implement innovations in retail and logistics!
Our main goal is to increase the client's income with the most relevant tools. We select only those tools that will allow us to achieve the best results in the optimal timeframe and at the lowest cost.
Info@graz.tech
+33643883419
2 rue des charpentier, Hésingue, 68220
Ask a demo or project estimation
We implement innovations in retail and logistics!
Our main goal is to increase the client's income with the most relevant tools. We select only those tools that will allow us to achieve the best results in the optimal timeframe and at the lowest cost.
Info@graz.tech
+33643883419
2 rue des charpentier, Hésingue, 68220